COURSEiQ Cancellation & Refund Policy
How To Cancel Your Subscription
Cancel your subscription in any of the following ways:
1. Email our customer support team via email at [email protected]
2. When logged in to our software (https://hub.courseiq.app) click on "Settings" on the bottom left of your screen. Then Billing. You can then cancel your subscription directly from the Billing tab.
Subscriptions & Cancellations
Billing Cycles: Subscriptions are billed in advance on a recurring basis—monthly or annually, depending on your plan.
Auto-Renewal: Your subscription renews automatically at the end of each billing cycle unless you cancel before it ends.
No Refunds on Credits: We don't provide refunds for any account credits.
Price Changes: We may change subscription prices and will notify you in advance. New prices take effect in your next billing cycle. Continuing to use the service after a price change means you accept the new price. If you disagree with a price change, you can cancel before it takes effect.
Payment Information: We do not directly store your payment details. Payment information is securely stored in Stripe. We are not able to see or change your card details. You may update your payment details in your account settings as needed.
Software Refund Policy
Refund Policy: If you decide to cancel within the first 30 days of your first payment, you will receive a full refund for that month, minus any processing fees that are billed directly by Stripe.
Credits: We don't provide credits for partial subscription periods.
Continued Access: After cancellation, you'll retain access until the end of your current billing cycle.
Policy Abuse: We may deny refund requests if the policy is abused.
Education Refund Policy
At CourseIQ, we stand behind the quality and value of our training and digital products. Our goal is to help you make real progress — not just collect more “shelf help.”
30-Day Action-Taker Guarantee
We offer a 30-day refund policy on eligible digital products, including the 6-Figure Launch Lab, under the following conditions:
Eligibility Requirements
To be eligible for a refund, you must demonstrate that you made a genuine effort to implement the material. This includes:
1. Completing the core training content
2. Using the provided prompts and tools
3. Attempting to build and/or launch your digital product
Refund Request Process
If, after taking these steps, you still don’t feel the product delivered value:
1. Email our support team at [email protected]
2. Include proof of action (e.g. completed worksheets, screenshots of your product draft, etc.)
3. Submit your request within 30 calendar days of your original purchase
What’s Not Covered
1. Refunds are not available for customers who did not engage with the material or made no attempt to use the product
2. Refunds will not be granted for reasons unrelated to product performance (e.g. “I changed my mind” or “I don’t have time”)
3. We do not offer partial refunds or extensions beyond the 30-day window
How Refunds Are Issued
Approved refunds are processed to the original payment method within 5–10 business days
You will receive a confirmation email once your refund is issued
This policy is designed to protect both our customers and the integrity of our programs. We believe that if you follow the system, you’ll get results — and we’re confident enough to guarantee it.
If you have any questions, reach out to us at [email protected]
Conditions for a refund
1. Refunds are only available for the first paid month of the software and within 30-days of signing up for any courses as outlined above.
2. Refund requests must be made within 30 days of the first payment.
3. Refunds will be issued to the original payment method used during the purchase.
4. Processing fees (charged by Stripe) will apply to the refund amount.
Fees and Payments
Payment Requirement: You must pay for each product you use, as per the pricing shown to you.
Payment Processors: We use Stripe to handle payments. Their terms and privacy policies also apply.
Billing Method: Charges are made through the payment method you select in your account settings.
Currency: All fees are in U.S. dollars. You're responsible for any currency conversion or foreign exchange fees.
Delinquent Payments
Payment Failure Notice:
If we can't process your payment, we'll notify you promptly.
Suspension:
If fees remain unpaid 14 days after our notice, we may suspend or revoke your access.
Access is reinstated upon payment of outstanding fees plus the next billing cycle's fees.
Termination:
If fees are unpaid 30 days after our notice, we may terminate your access.
Reinstatement requires payment of outstanding fees plus the next billing cycle's fees.
Service Impact:
Suspension or termination may affect your ability to serve your customers or process payments.
We're not liable for any issues arising from suspension or termination.
Your Responsibility:
You agree to handle any disputes with your customers resulting from suspension or termination.
You indemnify us against any claims related to such disputes.